Terms and conditions

Cancellation Policy

Please note all deposits are non-refundable and are taken off the balance of the holiday. The General Austrian Hotel Contract Conditions apply to cancellations, late arrivals and premature departures.

  • No charges are levied if a holiday is cancelled up to 3 months beforehand (the deposit is unfortunately lost.
  • If a holiday is cancelled between 3 months and 1 month beforehand, we shall charge 40% of the price.
  • If a holiday is cancelled between 1 month and 1 week beforehand, we shall charge 70% of the price.
  • If a holiday is cancelled less than one week beforehand, we shall charge 90% of the price.

Our advice: Cover yourself against possible cancellation fees by taking out travel cancellation insurance.

Bookings and payment

To make a booking, I would require a deposit of 20% by credit card via Stripe or by bank transfer.

The balance (the total – deposit) is due 1 month before your arrival either by credit card via Stripe or by bank transfer.

Alternatively, you can pay the balance in cash upon arrival. OR the whole amount straight away.

Bank details

Sparkasse Rattenberg Bank AG

Alpbach 172, 6236 Alpbach, Tirol, Austria (Tel: 05 0100-76431)

Account holder: Claire Hislop, Haus Hislop

Bank code: 20508

Account number: 0301-010252

IBAN: AT312050800301010252 Internationale Bank.Kontonummer

BIC: SPRTAT21 Bank Identifier Code