Terms and conditions

Cancellation Policy

Please note all deposits are non-refundable and are taken off the balance of the holiday. The General Austrian Hotel Contract Conditions apply to cancellations, late arrivals and premature departures.

  • No charges are levied if a holiday is cancelled up to 3 months beforehand (the deposit is unfortunately lost.
  • If a holiday is cancelled between 3 months and 1 month beforehand, we shall charge 40% of the price.
  • If a holiday is cancelled between 1 month and 1 week beforehand, we shall charge 70% of the price.
  • If a holiday is cancelled less than one week beforehand, we shall charge 90% of the price.

Our advice: Cover yourself against possible cancellation fees by taking out travel cancellation insurance.

Bookings and payment

To book on the website I would require the full amount. After booking a confirmation e-mail will be sent.

Alternatively you can pay a deposit to secure your booking of  €150 per apartment and €300 for the penthouse. The balance would be due 4 weeks before your arrival date. See bank details below to make the bank transfers.

Bank details

Sparkasse Rattenberg Bank AG

Alpbach 172, 6236 Alpbach, Tirol, Austria (Tel: 05 0100-76431)

Account holder: Claire Hislop, Haus Hislop

Bank code: 20508

Account number: 0301-010252

IBAN: AT312050800301010252 Internationale Bank.Kontonummer

BIC: SPRTAT21 Bank Identifier Code